OUR TERMS AND CONDITIONS
Please take the time to read through this information carefully.
Please note that by making a booking an appointment you are agreeing to our Terms & Conditions and our Privacy Notice. You also agree to attend the appointment you have booked.
You can make an appointment with in a number of ways including via our website, telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 1 hour.
Upon making a booking, you will receive an email or text confirming all the important details, along with an email reminder 2 days prior to your appointment.
Payment for massage treatments is either cash, cheque or by BACS.
Payment for training or online packages is either BACS or online via Gocardless paid in advance.
CANCELLATIONS & LATE ARRIVALS
Cancellation Policy: 24 hours. We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we will discuss the cost implications on a case by case basis.
An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage or treatment bookings can be taken.
All client information and clinical records will be safeguarded by 360HFT and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
We will retain your information for a reasonable period or as long as the law requires.
For more information, please review our Privacy Notice.
HEALTH & SAFETY
The practitioner at 360HFT is qualified, and holds professional and public indemnity insurance, for the services that he provides.
In view of the nature of the services provided and the need for close contact, the practitioner will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.
Clients are asked not to attend if they are unwell suffering from infection or general ill health. Please contact 360HFT via email at firstname.lastname@example.org or by text at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.
360HFT, including the practitioner, will not be held responsible for the loss or damage of personal items during your time at the 360HFT premises.
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed treatment plan to be performed. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.
360HFT provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. The practitioner at 360HFT will not diagnose, prescribe medication or medical treatment of any kind, unless he is personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep 360HFTup to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.
The practitioner at 360HFT may refuse to treat any client or part of their body with just and reasonable cause. We reserve the right to terminate any appointment at any time if we believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.